Resursi

Odnosi s klijentima

Literatura :

Jeffrey Gitomer : Customer Satisfaction is Worthless, Customer Loyality is Priceless

James F.Parker : Do the Right Thing

Ben McConnell : Creating Customer Evangelists

Web :

Church of the Customer blog

Brand Autopsy

 

Prezentacijske vještine

Web :

Think Outside the Slide

ToastMasters klub Zagreb

 

Web kao prodajni alat

Literatura :

Seth Godin : Permission Marketing

David Meerman Scott : The New Rules of Marketing & PR

Michael Port : Book Yourself Solid